Better Protection Planned for Utilities' Consumers

Government is proposing new rules to ensure Nova Scotians have a strong, capable voice representing their interests at major utility hearings, including hearings relating to rate increase requests.

Legislation was introduced today, April 21, that will allow the appointment of a consumer advocate for Nova Scotia Utility and Review Board hearings.

"We're making sure the interests and concerns of Nova Scotians are represented by an independent person or group who has the expertise and ability to participate effectively in these complex hearings," said Energy Minister Cecil Clarke.

The proposed legislation says a consumer advocate could be appointed by the minister or by the board. Appointments would be made on a case by case basis, with costs being paid by the applicant. Government would also have the ability to make regulations related to the qualifications and experience of the advocate. The consumer advocate would be responsible for reviewing information and for participating in hearings on proposed settlement meetings. The advocate would not address consumer disputes or complaints with respect to utilities.

"Consumers don't always have the time, expertise, or finances necessary to intervene in rate hearings. Now they will be able to rely on the consumer advocate to help ensure that both utility rates and rules are fair and balanced," said Mr. Clarke.

The proposed amendments would be made to the existing Public Utilities Act.